Privacy Policy

1. Who we are

SAAD ("we", "us", "our") is a website design and development agency. This Privacy Policy explains what information we collect through this website, how we use it, and the choices you have.

2. Information we collect

We collect information in two ways:

• Information you give us directly — when you submit the enquiry form (first name, last name, business name, mobile number, business email, and any message you type) or contact us via WhatsApp, phone, or email.
• Information collected automatically — basic analytics data such as pages visited, approximate location (city/country level), device and browser type, and referring website, typically gathered via Google Analytics (GA4) and Google Search Console once these are connected for your project.

3. How we use your information

We use the information collected to:

• Respond to your enquiry and prepare a proposal or quote
• Communicate with you about your project, delivery timelines, and support
• Improve this website and understand which demo categories and pages visitors find useful
• Meet legal, accounting, or security requirements where applicable

We do not sell your personal information to third parties.

4. How your enquiry is sent

When you submit the enquiry form, your details are formatted into a message and opened in WhatsApp addressed to our business number, with an email fallback link shown on the page. We do not store form submissions in a database on this version of the site; the message exists only in the WhatsApp/email conversation it creates.

5. Cookies and third-party services

This site may use cookies or similar technologies set by third-party services we connect, such as Google Analytics, Google Search Console, and embedded Google Maps or WhatsApp chat widgets. These services may collect information under their own privacy policies. You can control cookies through your browser settings.

6. Data retention

We keep enquiry-related communications (WhatsApp/email threads) for as long as reasonably necessary to manage our business relationship with you, respond to queries, and comply with legal or accounting obligations, after which we take reasonable steps to delete or anonymise it.

7. Your rights

Depending on your location, you may have the right to ask us what personal information we hold about you, request a correction, or request deletion. To exercise any of these rights, send us a message through the contact form on this site, or write to us at the business email listed in the Contact section.

8. Children's privacy

This website is intended for business use and is not directed at children. We do not knowingly collect personal information from children.

9. Security

We take reasonable technical and organisational measures to protect the information you share with us, but no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for legal reasons. The "Last updated" date at the top of this page shows when it was last revised.

11. Contact us

If you have questions about this Privacy Policy or how we handle your information, please send a message through the contact form on this site, or write to us at the business email listed in the Contact section.